Customer support

Please note: We are not the Baldwin Piano & Organ Company.

Please read this page carefully before contacting us as it may contain the answers to some frequently asked questions.

We are a regional dealer in Southern Illinois for Baldwin as well as many other piano and organ brands. Therefore, we are unable to provide technical support or warranty work for instruments not in our area. We do not stock parts for Baldwin organs or digital pianos. We keep a limited inventory of parts for Baldwin acoustic pianos.


If you have a Baldwin organ or digital piano you want to have repaired outside of the Southern Illinois region, please search for a technician in your area.


We maintain an up-to-date list of piano technicians, organ technicians, and piano teachers in the Southern Illinois region. If you need an instrument serviced, send us a message and we can help you get connected with a qualified technician! We currently have a technician in the store that can service Organs and digital keyboards and pianos. 


We have a large archive of irreplaceable user and service manuals for many Baldwin organs, as well as a few other brands (Kimball, Yamaha, etc). We can provide digital scans of manuals for a fee of $50. While many manuals for new products can be found online for free, older manuals are not readily accessible in PDF form and must be scanned by hand - these manuals can easily run over 200 pages! 


Use this form to send us a message! Whether you have a question about prices, want a moving quote, or just want to say hi, we'd love to hear from you!


For a moving quote: Please provide the type of piano (concert grand, baby grand, player, upright, spinet, etc), both addresses, number of stairs, required timeframe, and any other relevant information - the more the better! 


For service and limited parts for Baldwin digital church organs and digital pianos: Contact Robert Spoon at [email protected]. Robert took over the parts and service inventory when Baldwin ceased production of organs. He is known all over the country as the go-to expert for Baldwin organs.